my Ph.D. When I was in Barcelona, \u200b\u200bI decided to set up a computer repair company. In retrospect, it does impress me as effrontery of those years, not really know much about computers. However, he could leave satisfied most of my clients. The only thing
My concern was that at least the computer with problems, could access the internet. When this was not possible (either by software problems, hardware or network), I answered that my clients could not help with your problem.
As shall be, what I actually did was search all possible solutions network that appeared on various blogs, forums, tutorials, etc. Then, with a neat little trial and error methodology, tried different solutions until the problem was resolved. With this method managed more or less 80% of the problems that "my company" was required. Of course, in the remaining 20% \u200b\u200bdid not charge anything and I apologize for not being helpful.
The truth is that's how I learned enough computer and could gradually improve the quality of my services to my clients may or may not connect to the Internet.
Beyond anecdote of a case like this, so if I find interesting is the way it accounts for a simple but effective knowledge management model. Let us briefly what happens.
There is a person (client) who can not do something (to repair a computer) and find someone who knows. The truth is that this guy (coach) does not have the knowledge that should be to resolve this problem, but he knows where to find it and knows also how to apply it (try the different solutions until it solves the problem.) From my point of view, this is a simple but graphic model of fitness an everyday situation of knowledge management.
In a world overloaded with information, knowledge that is developed at an astonishing rate, and where ever there are more and better platforms to manage it (think of the enormous possibilities of the Internet), efficient information search, and the application of this knowledge in specific organizational situations, it is a skill that will offer tremendous advantages to the new generation of knowledge workers and, by extension, to all organizations. Everything is on the network, just have to find it.
My concern was that at least the computer with problems, could access the internet. When this was not possible (either by software problems, hardware or network), I answered that my clients could not help with your problem.
As shall be, what I actually did was search all possible solutions network that appeared on various blogs, forums, tutorials, etc. Then, with a neat little trial and error methodology, tried different solutions until the problem was resolved. With this method managed more or less 80% of the problems that "my company" was required. Of course, in the remaining 20% \u200b\u200bdid not charge anything and I apologize for not being helpful.
The truth is that's how I learned enough computer and could gradually improve the quality of my services to my clients may or may not connect to the Internet.
Beyond anecdote of a case like this, so if I find interesting is the way it accounts for a simple but effective knowledge management model. Let us briefly what happens.
There is a person (client) who can not do something (to repair a computer) and find someone who knows. The truth is that this guy (coach) does not have the knowledge that should be to resolve this problem, but he knows where to find it and knows also how to apply it (try the different solutions until it solves the problem.) From my point of view, this is a simple but graphic model of fitness an everyday situation of knowledge management.
In a world overloaded with information, knowledge that is developed at an astonishing rate, and where ever there are more and better platforms to manage it (think of the enormous possibilities of the Internet), efficient information search, and the application of this knowledge in specific organizational situations, it is a skill that will offer tremendous advantages to the new generation of knowledge workers and, by extension, to all organizations. Everything is on the network, just have to find it.
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